Shipping & Returns

01

Shipping

Orders placed through boldlyella.com are normally processed within 2–3 business days, excluding weekends and holidays. You'll receive tracking information when your order ships.

We currently ship within the United States. Carrier delivery estimates are not guaranteed.

Please double-check your shipping address before ordering. If an order is returned because an address is incomplete or incorrect, the customer may be responsible for reshipping costs.

If tracking is delayed, your package appears lost, or it shows delivered but cannot be located, email ella@boldlyella.com. We'll help with the carrier investigation.

02

Return & Exchange Policy

We understand that shopping online can sometimes make finding the perfect fit difficult. While Boldly Ella Boutique does not issue refunds for ordinary returns, eligible merchandise may be returned for an exchange or store credit within 14 calendar days of delivery.

Exchanges are subject to availability and cannot be guaranteed. If the requested replacement is unavailable, store credit will be issued for the eligible merchandise.

Return requirements

Returned merchandise must be:

• Unworn, unwashed and unaltered
• In its original condition
• Returned with all original tags attached
• Free from makeup, deodorant, perfume, odors, pet hair and other signs of wear

Items that do not meet these requirements or are received outside the 14-day return period will not be accepted.

Final-sale items

Clearance items, gift cards, accessories, special-order merchandise and items marked “Final Sale” cannot be returned or exchanged.

Starting a return

Before mailing anything back, email ella@boldlyella.com with your order number and reason for the requested return. Approved returns will receive return instructions by email. Merchandise returned without prior approval may not be accepted.

Customers are responsible for return shipping and any replacement-item shipping costs for sizing or preference exchanges. Original shipping charges are nonrefundable. We strongly recommend using a trackable shipping method, as Boldly Ella Boutique is not responsible for returns that are lost, stolen or damaged in transit.

Approved store credit will be issued after the returned merchandise has been received and inspected.

03

Damaged or incorrect items

Please inspect your order promptly after delivery. If you receive damaged, defective or incorrect merchandise, email ella@boldlyella.com within three business days of delivery. Please include your order number and clear photographs of the item and packaging.

When an error or defect is confirmed, Boldly Ella Boutique will work with you to provide an appropriate replacement or resolution. Refunds to the original payment method are provided only when required by law or when Boldly Ella Boutique cannot fulfill or correct the order.

04

Sizing & color

Sizing can vary between brands and styles, so please review each item's measurements and fit notes before ordering. Colors may appear slightly different because of lighting and screen settings.

05

Whatnot purchases

Purchases made through Whatnot or another third-party marketplace are also subject to that platform's applicable policies. Please use the marketplace app for order questions so your conversation remains documented through the platform.